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Policies and Procedures

New Hampshire NeuroSpine Institute Patient Policies and Procedures

Prescriptions and Refills
Prescriptions and refills are issued during regular office hours only. During the evenings and weekends it is difficult for the on call physician to determine if a prescription or refill is indicated. This means that we will not routinely prescribe medications or provide refills during evenings or weekends. All prescription requests should be directed to your treating physician during our normal business hours.

Canceling or Rescheduling Appointments
If you are unable to make an appointment at one of our offices, please call as far in advance as possible so that we can use that time for other patients.

Emergencies
If a medical problem is such that you must be seen on an urgent basis, we will make every attempt to see you. If your problem cannot wait, we suggest that you go to the closest emergency room. One of our physicians is available 24 hours per day. Please advise the ER that you are one of our patients and they will consult us as needed.

Medical Records
All of your records are strictly confidential. No one will have access to either your medical records, diagnostic tests or x-rays without your approval and signed authorization. There is a nominal charge for obtaining and photocopying your medical records. Please download a copy of our authorization to release to complete any requests pertaining to the transfer of records either to a provider or for a personal copy. Please provide us with a minimum of one week's notice so that we may comply with your request.

Insurance
Patients who are insured by an HMO or POS Plan are responsible for getting their referral authorization from their primary care physician (PCP). All co-pays required by your insurer must be paid at the time of service. If treatment or diagnostic testing is arranged, our staff will work with you to obtain pre-certification and/or prior authorization. It is ultimately your responsibility to know and understand your insurance benefits and to meet all insurance requirements for reimbursement.

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